What You Need to Know About Our Rental Terms
Please get in touch with us if anything is unclear about our Rental Terms and Conditions or if you have any additional questions.
Terms last updated March 2024
Age requirements
- Drivers must be over 21 and under 80 years of age.
- Young Driver – Drivers between 21 and 24 are subject to a higher deposit (deductible/excess US$2000.00 )
- Senior Driver – Drivers between 75 and 79 years of age are subject to a higher deposit/deductible (US$2250.00 ) and must provide a medical certificate of clearance in advance of the rental. These certificates must be no older than 30 days from the expected commencement of the hire period and must cover hearing, sight, reflexes, and general health.
Driving Permits and Additional Drivers
- Each driver must have held a valid driving license for at least 3 years. Drivers must produce this license at delivery.
- A local driving permit is necessary by law and is issued if required at delivery. These permits are US$5.00 cash each and are valid for 2 months. Any driver not in possession of a valid Barbados Driving license must purchase one of these permits before you are able to drive in Barbados.
- We allow 2 drivers per vehicle at no charge except for a Barbados driving permit if required.
- Additional drivers (3 & 4) may be added at a cost of US$3.00+tax per day per driver, capping off at 4 drivers in total per vehicle.
Fuel Policy – Level to level
- We do not charge for fuel. All vehicles are delivered with a minimum ¼ tank, and this level is noted at delivery.
- You are required to return the vehicle with the same fuel level as provided at delivery. Failure to do this will result in a penalty or charge.
Regular working hours and overtime information
- Daily Regular Hours – 8.00 am to 6 pm
- Daily Overtime Hours – 6 pm to 10 pm
- An overtime fee of US$25.00 plus tax is applied to ALL deliveries during the overtime period.
Deliveries and collections island-wide.
DELIVERIES AND COLLECTION DETAILS
- AIRPORT DELIVERY/MEET & GREET – US$10.00+tax
- ISLANDWIDE DELIVERY (except Airport) – US$5.00+tax
- RETURN/COLLECTION ISLANDWIDE – US$5.00+tax
- SEAPORT SERVICES – NOT OFFERED
FREE Services
- 24-Hour Emergency Roadside Assistance.
- Maps and guides are provided with all rentals.
Rental Terms and Conditions
Insurance Information & Security Deposit Details
With our rate of hire, the vehicle is comprehensively insured, including damage to third-party vehicles, property, and injury. With all quotes, clients are offered mandatory insurance with our basic security deposit of US$1500.00. We do an authorization only (temporary block) on your credit card at delivery. Once no damage occurs this AUTH/BLOCK is not processed through our system and will eventually drop off your card. Please note that the drop-off/release time on this AUTH varies depending on your issuing financial institution. If a debit card is presented for the security deposit, the card will be run for the full security deposit plus a US$25.00 non-refundable processing fee. A refund will be issued at the end of the rental once no damage has occurred.
We offer one add-on reducer package called a CDW ( Collision Damage Waiver )
Standard Pack – Additional US$15.00 + tax per day – Your responsibility for damages is reduced to US$250.00 except for the underlined exceptions. Not applicable on 1 and 2 day rentals.
EXCEPTIONS – The CDW/deductible does not cover – interior damage/stereo and antenna/ wheel tools and accessories/ rims/tyres/hubcaps, depletion of battery life due to negligence, and lost/damaged keys and fobs.
The CDW plan is void in the event of the following:
- Use of the vehicle for any activities listed as restricted.
- The damage or loss was caused intentionally.
- An unauthorized driver is driving the vehicle.
- The loss or damage occurred because the driver, whether authorized or not, was impaired by the use of alcohol or drugs.
- No eating of foodstuff or drinking of beverages is permitted in the rental vehicle.
- Smoking is also strongly prohibited in all vehicles and subject to a penalty.
- No animals or pets are allowed under any circumstances.
- Should the upholstery be soiled or burnt by such activities, the Hirer will be liable for all valet and repair costs, including but not limited to loss of use.
- The vehicle will not be used for the carriage of passengers or property for hire or reward, for any illegal purpose; to propel or tow any other vehicle or trailer; for race pace-making, reliability trials or driving tuition; in violation of the provision of any Act, Order or Regulation affecting the use, lending or condition of the vehicle.If the vehicle is used in any of the aforementioned activities, the Hirer is responsible for any damage or loss to the vehicle. Or any part or attachment thereof, including our loss of use of the vehicle, regardless of fault. If we elect not to repair the vehicle, the Hirer shall pay the full value of the vehicle before it was damaged, less any monies received from salvage.
The Hirer will immediately inform the Rental Office of any loss, damage to, or fault in the vehicle and will not use the vehicle while it is in a non-road-worthy condition or liable to cause harm to any person or property.
The Rental Office will not accept responsibility for loss or damage to any property left in or on the vehicle, our premises, or service vehicle.
We Accept Visa and MasterCard – No AMEX.
Payment Methods and Restrictions
- Full payment for your rental and all extras is due at delivery.
- We accept payment by – Visa, Mastercard, cash or debit card.
- A credit card is required for the security deposit. A card authorization form is completed at delivery and an authorization only (temporary block) is processed on your card. Once no damage occurs, these authorization forms are destroyed at the end of the rental and this AUTH/HOLD will eventually drop off your card.
Please note that the drop-off/release time on this AUTH/HOLD varies depending on your issuing financial institution. - We do not accept virtual credit cards.
- If a debit card is presented for the security deposit at delivery, the card will be run for the full security deposit plus a US$25.00 non-refundable processing fee. A refund will be issued at the end of the rental once no damage has occurred.
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THE CARD PROVIDER MUST BE A NOTED DRIVER ON THE RENTAL VEHICLE & NO BOOKING IS CONFIRMED WITHOUT CREDIT CARD INFORMATION ON FILE.
Cancellation & NO SHOW
- A minimum of 48 hours’ notice is required for all cancellations of bookings. In the event of this NOT being done or of a NO SHOW, your credit card will be run in the amount of US$100.00.
- Overtime fees will apply if you require delivery between 6-10 pm.
- No refunds are issued if rental dates are adjusted or cancelled once your contract has commenced.